Voice-First AI for patient & member outreach

The routine calls healthcare runs on — automated, at scale.

Linda, Keruu’s Voice-AI platform, completes them all — intake, health assessments, medication adherence, post-discharge monitoring — and notifies your team the moment someone needs follow-up, so their phone time goes to the conversations where they make the biggest difference. Every call program is tailored to your organization’s scripts, standards, and alert rules. HIPAA & SOC 2 compliant.

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HIPAA & SOC 2 compliant · Signed BAA before any data moves · Live in as little as 14 days

Healthcare professional on a patient call

Healthcare still runs on the phone.

Referrals convert by phone. Assessments happen by phone. Adherence, follow-ups, and satisfaction all live on the phone. Which leaves every healthcare organization a trade-off nobody likes.

Assign the calls to your most valuable people — nurses, care managers, pharmacists, intake coordinators — and they do less of the work only they can do. Hand the calls to junior staff or a third-party call center, and the conversations get worse, and so does the data. Most organizations settle somewhere in the middle — and underperform at both.

Meanwhile, the patients and members who go unreached are exactly the ones who cost the most: the unconverted referral, the open care gap, the abandoned treatment, the readmission nobody saw coming.

By phone

Patient referrals are won or lost on the phone — and unreached same-day referrals quietly slide to a competitor by tomorrow.

Hours/day

Clinician and care-manager time is consumed by routine, repetitive outbound calls that don’t need a license.

$565B/yr

Is at stake in the outcomes these calls move — medication non-adherence (>$500B), avoidable readmissions ($52B), and Star Rating bonuses ($12.7B).

The platform

Introducing Linda

Linda ends the trade-off. The call volume is there. The persistence is there. The organized data collection is there. And when a call surfaces something that needs one of your team members, they know instantly — an SMS and email alert, with the full report behind it. Your team’s phone time goes to the conversations where they make the biggest difference.

Linda is a Voice-First AI platform that completes patient and member calls on behalf of healthcare organizations — pleasant, transparent, well-structured conversations, each paired with SMS to lift response rates, each logged and summarized into a clear report.

Linda is the ultimate “weeding” tool: she makes the calls, works the scripts, collects the data, and filters out the noise. Only the people who need a team member’s immediate attention are surfaced — with an SMS and email alert to the right person on your staff. Your team stops working the phones and acts only where they’re needed.

How Linda works — patient and referral calls flow into the Keruu dashboard, which manages calling, gathers data, manages patient experiences, and triages patients

Who we serve

One platform, four playbooks. Each vertical runs the same operating loop, tuned to its populations, economics, and compliance.

Home Health Agencies

Increase patient communication at every stage of the episode — onboarding, check-ins, post-discharge, HHCAHPS — without adding staff.

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Health Plans (MA & Medicaid)

Complete HRAs, close HEDIS gaps, and protect Star Ratings — at a per-member cost your vendors can’t touch.

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Specialty & Mail-Order Pharmacy

Keep every patient on treatment: adherence check-ins, refill coordination, and new-start onboarding at scale.

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Hospitals & Health Systems

Reach 100% of discharges in 48–72 hours and catch deterioration before it becomes a readmission.

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How it works

One operating loop, shared across every vertical.

  1. Step 1

    Configure

    Choose from pre-built, clinically reviewed call programs — or tailor scripts to your protocols, populations, and compliance requirements.

  2. Step 2

    Assign

    Add patients or members to programs via secure CSV or API — no complex integration required to start.

  3. Step 3

    Linda calls

    Persistent, empathetic voice calls from a local number, paired with SMS. Identity verified, consent captured, every call recorded and logged.

  4. Step 4

    Data & insights

    Every call is distilled into reports and alerts, organized in a real-time dashboard and ready for your team to review.

  5. Step 5

    Your team acts

    Linda captures key signals from each call; the ones that need follow-up reach the right staff member as an instant SMS and email alert.

HIPAA compliant
SOC 2 compliant
Standard BAA executed before any data moves
No EMR integration required to start (secure CSV exchange)
API-first for full integration when you’re ready
Live in as little as 14 days

The outcomes that follow

When every patient and member actually gets reached, the numbers your organization is graded on move with them.

Better patient & member outcomes

Earlier detection, fewer readmissions, closed care gaps.

Higher quality scores

HHCAHPS, HEDIS, and Star Ratings — protected by outreach that actually reaches people.

More capacity from the same team

Clinicians and care managers back at the top of their license.

Frequently asked questions

What kinds of calls can the Linda Platform handle?

Linda manages the routine, structured phone workflows healthcare organizations run on: referral intake and welcome calls, health risk assessments, care-gap outreach, medication adherence and refill check-ins, new-treatment onboarding, post-discharge follow-ups, appointment confirmations, and satisfaction surveys. Every call is logged, recorded, and summarized into a clear report for your team.

Why would patients and members participate in Voice-AI calls?

Because the calls are pleasant, transparent, well-structured, and persistent — and each is paired with SMS to lift response rates. Linda always identifies herself, always verifies identity, and always offers a path to a member of your team. For most people, a call that actually reaches them beats a voicemail that never gets returned.

What happens when a call needs a team member?

Linda alerts your team. When a call surfaces a critical insight — a concerning symptom, a medication question, a safety risk — the right staff member gets an instant SMS and email alert, with the full call report available for context, so they can handle next steps. Catching those moments is what Linda is designed for.

Is the Linda Platform HIPAA and SOC 2 compliant?

Yes. Keruu is fully HIPAA and SOC 2 compliant, and we execute a standard Business Associate Agreement (BAA) before any patient or member data is exchanged.

Can the Linda Platform integrate with our EMR, CRM, or pharmacy system?

Yes. The platform is API-first and integrates with API-friendly systems. But integration isn’t required to start: most organizations launch with a secure, compliant CSV data exchange and integrate later.

How fast can we go live?

As little as 14 days from agreement: BAA signed, data exchanged, scripts tailored and clinically approved, local number provisioned, launch.

Let’s simplify your call workflows.

Book a short call to see how Linda can automate your organization’s patient or member outreach — and put your team’s phone time where it makes the biggest difference.

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