Hospitals & Health Systems
Linda reaches every patient within 48–72 hours of discharge — medications, instructions, concerning symptoms, follow-up appointments — and alerts your nurses to early signs of deterioration the same day, before they become a bounce-back.
HIPAA & SOC 2 compliant · BAA before any data moves · Live in as little as 14 days
Transition-of-care calls work — when they happen. Most teams can only reach a fraction of discharges, and the patients who slip through are the ones who return through the ED. Avoidable readmissions cost $52B a year and carry direct penalty exposure. Reaching 100% of discharges is a staffing problem Linda solves outright.
The economics
A hospital with 12K annual discharges typically unlocks $2.3–6M a year in prevented readmissions, protected penalties, and retained follow-up revenue.
Each program spells out the objective, who’s called and when, exactly what Linda covers, the triggers that raise an alert, and what your team gets back.
Reach the patient within 2–3 days of discharge to confirm medications are in hand and understood, discharge instructions are clear, a follow-up appointment exists, and no concerning symptoms are present — alerting your nurses to early deterioration to prevent readmission.
What Linda covers on the call
When Linda alerts your team
Any diagnosis-specific warning sign (urgent alerts for decompensation patterns, enabling nurse outreach within the hour); inability to obtain or afford medications; a critical-medication question; no follow-up appointment for a clinically concerning patient. 911 guidance is given for emergencies.
What your team receives
Documented touchpoints on 100% of discharges, same-day nurse work queues sorted by urgency, and the readmission-prevention catches that pay for the program.
Confirm post-discharge follow-up appointments, resolve the barriers that cause no-shows (transportation, timing, motivation), reschedule proactively, and book the never-scheduled — reducing the no-shows that drive readmissions and lost revenue.
What Linda covers on the call
When Linda alerts your team
Any worsening symptom surfaced during the call (alerts your post-discharge nursing team); repeated inability to attend in a clinically urgent case (flagged for care coordination).
What your team receives
Lower no-show rates, retained follow-up revenue, and the double catch: averted no-shows that were actually early infections or decompensations.
Linda does the dialing; your people get the signal. Every program feeds the same four outputs.
Every call becomes a clear report, and alerts flag the interactions that need staff follow-up — delivered instantly by SMS and email.
Their data (via CSV or API), full history of activity with Linda, every alert and report — plus a place for your staff to add notes.
See Linda’s activity across your entire patient or member pool at a glance, and track the numbers that matter.
View your active call programs, the questions each one covers, and the sequence strategy — number of attempts, time between calls, and calling approach.
Linda is designed to catch what matters, not to replace clinical judgment. When a call surfaces a critical insight — a concerning symptom, a safety risk, a medication question, signs of crisis — your staff get an instant SMS and email alert so they can handle next steps, with the full call report available for context. On these calls, the alert is the success.
Every call program is reviewed and approved by your clinical and compliance teams before launch, and tailored to your protocols and populations.