Specialty & Mail-Order Pharmacy
Linda checks in on every fill, onboards every new start, catches side effects and affordability problems before they become abandonment, and alerts your pharmacists to anything clinical — same day.
HIPAA & SOC 2 compliant · BAA before any data moves · Live in as little as 14 days
On specialty treatments, a silent drop-off is catastrophic: for the patient, for outcomes, and for the pharmacy’s highest-value revenue. Most patients don’t call to say they’ve stopped — they just stop. Medication non-adherence costs the U.S. system over $500B a year, and your pharmacists can’t call everyone. Linda can.
The economics
A 20K-patient specialty pharmacy protects up to $6M a year in treatment continuity.
Each program spells out the objective, who’s called and when, exactly what Linda covers, the triggers that raise an alert, and what your team gets back.
Confirm the patient is taking their specialty medication as prescribed, arrange the next refill, detect adherence gaps and barriers (cost, side effects, confusion), and alert a pharmacist to clinical concerns. Protects treatment continuity and high-cost drug revenue.
What Linda covers on the call
When Linda alerts your team
A reported adverse effect or new symptom; a stopped medication; dosing confusion; an affordability crisis; anything requiring clinical judgment. Linda never auto-refills when a concern has been flagged.
What your team receives
Refills kept on schedule, adherence-risk patients flagged with reasons, adverse events logged for safety reporting, and same-day pharmacist callbacks queued with full context.
For a newly prescribed specialty treatment: confirm receipt and understanding, verify administration technique, set expectations for side effects and time-to-benefit, screen early tolerability — and reduce early abandonment.
What Linda covers on the call
When Linda alerts your team
Uncertainty or error in administration technique; a concerning early side effect (with 911 guidance for emergencies); a hesitant patient at risk of never starting; any clinical question.
What your team receives
Confident, correctly onboarded starts; injection-anxious patients flagged for a live pharmacist walkthrough instead of silently abandoning; possible reactions alerted immediately.
Linda does the dialing; your people get the signal. Every program feeds the same four outputs.
Every call becomes a clear report, and alerts flag the interactions that need staff follow-up — delivered instantly by SMS and email.
Their data (via CSV or API), full history of activity with Linda, every alert and report — plus a place for your staff to add notes.
See Linda’s activity across your entire patient or member pool at a glance, and track the numbers that matter.
View your active call programs, the questions each one covers, and the sequence strategy — number of attempts, time between calls, and calling approach.
Linda is designed to catch what matters, not to replace clinical judgment. When a call surfaces a critical insight — a concerning symptom, a safety risk, a medication question, signs of crisis — your staff get an instant SMS and email alert so they can handle next steps, with the full call report available for context. On these calls, the alert is the success.
Every call program is reviewed and approved by your clinical and compliance teams before launch, and tailored to your protocols and populations.